Refund and Returns Policy
Last updated: July 1, 2026
Thank you for shopping at Perfect Occasion Store.
As most of our products are custom-made and produced specifically for each customer, we encourage you to read this Refund & Return Policy carefully before placing an order.
1. Custom-Made Products
The majority of products sold through our store are manufactured on demand according to your specifications, including personalized text, graphics, artwork, logos, colors, sizes or other custom requirements.
Before production begins, customers are generally provided with a design proof or artwork preview for approval. Production starts only after the customer has confirmed that the design is correct.
2. No Returns for Approved Custom Orders
Because our products are custom-made specifically for each customer, we cannot accept returns, exchanges or offer refunds simply because:
- you changed your mind;
- you ordered the wrong quantity, size or color;
- you no longer need the product;
- you made a mistake in the information provided;
- you approved a design that later turned out not to match your expectations.
Custom-made products are exempt from the statutory right of withdrawal applicable to standard consumer purchases under applicable European consumer protection legislation.
3. If We Made a Mistake
If your order arrives with a manufacturing defect, printing defect, production error or does not match the design that you approved, please contact us within 7 calendar days of receiving your order.
- incorrect product supplied;
- incorrect personalization compared to the approved proof;
- manufacturing defects;
- printing defects;
- products damaged during production.
Where the issue is confirmed, we will, at our discretion:
- replace the product at no additional cost;
- reprint the order;
- repair the issue where possible; or
- issue a full or partial refund if no other reasonable solution is available.
4. Damaged During Shipping
If your package arrives visibly damaged, please take photographs of both the packaging and the products immediately after delivery and contact us as soon as possible.
Shipping damage claims are assessed individually and may require cooperation with the shipping carrier.
5. Order Cancellation
An order may be cancelled only before production has started.
Once production has begun, materials and production time have already been allocated specifically for your order and cancellation is generally no longer possible.
6. Design Approval
Customers are responsible for carefully reviewing all design proofs before granting approval.
Please verify:
- spelling;
- grammar;
- phone numbers;
- email addresses;
- dates;
- colors;
- layout;
- product options.
After approval, the submitted design is considered final.
7. Digital Products
If digital products become available through our Website, refunds are generally not available once the digital content has been downloaded, accessed or delivered, unless required by applicable law.
8. Contact Us
If you believe there is a problem with your order, please contact us as soon as possible.
Baltic Napkins SIA
Website: https://perfectoccasionstore.com/
Email: shop@perfectoccasionstore.com